FAQ

Frequently Asked Questions

Currently there is no option to give other people access to trackers without account information. In the future, you will be able to give access to selected trackers to selected individuals for a limited period of time.

The SIM card included is intended exclusively for the Comeback Tracker. Any other use will result in automatic blocking of the SIM card. SIM cards are protected with a seal against undetected removal.

The Comeback is splash proof. It should always be installed inside vehicles.

Yes, several comeback trackers can be managed in one account. Please note that an activation code is required for each comeback tracker.

Generally, you can use any charger that has a USB port to charge the Comeback. This also includes a USB slot in the car or a power bank for travel.

The Comeback to be installed does not have a battery, so it requires an external power connection, which can be between 9 and 90 volts. The black wire from the Comeback should be connected to the negative terminal and the red wire to the positive terminal of the battery.

Yes, as long as your Comeback is in one of our supported countries and has mobile Internet access (4G on all networks), you can check the location from anywhere.

Please write to us at info@comeback-tracker.de

We are happy to help!

The Comeback has a built-in GPS module and a roaming radio module (4G, use all networks). This ensures direct communication. An Airtag cannot communicate directly with your iPhone if it is not in the vicinity. It relies on I-Phones in the immediate vicinity, which send the airtag’s location to you every few minutes.

The Comeback Tracker is intended for use outside buildings. There is no GPS reception inside buildings, which is why the last location displayed is usually outside buildings.

Please note that it can take up to 24 hours after registration for activation to take place. Please also make sure that the Comeback is switched on. To do this, remove the flap with the logo. The Comeback to be installed has a small lever (on/off). Set this to “on” and connect the Comeback to a battery (red to “+”, black to “-” pole).

The magnetic comeback has a small black button on the side. Press this for three seconds.

You can recognize when the Comeback is switched on by the flashing LED lights. For more information, an instruction manual is included in the package.